• Thank you for calling Con Edison
• to continue in English 1,(this service is also available in Spanish)
• for other languages, to report an electric outage, gas leak, steam emergency and other hazardous conditions 1 now,
• to make a payment or to obtain payment information 2,
  • If you want to only make a payment using our payment ex option 1 now, please hold during a brief pause [putting an estimated bill look for the next meter reading data on your mail] for faster service
• for quick access to payment agreement 3,
• to open an account 4,
• for ways to mange your bill 5,
• for all other questions 6.

• Welcome to ComEd business customer service center,
• if you were calling about a power outage, dangerous condition, street light or for any other power problem 1,
• for billing or payment matters 2,
• to start stop or move service or for new construction 3,
• for information on customer choice and all other matters 4,
• to repeat this options 7.

• For English 1 or continue to hold
• thank you for calling the ComEd automated payment system please listen carefully to the following four options
• to make a payment by ATM, debit card or credit card 1,
  • welcome to the Commend payment system, the quick and easy way to pay your Commend bill by ATM debit or credit card or check card,
  • please enter your 10 digit ComEd account number followed by the pound sign.
• to make payment by electronic check 2,
• to verify your payment 3,
• to verify multiple payments 4,

• Welcome to ComEd
• for English 1
• if your calling about a power outage, dangerous conditions, street lights or for any other power problems 1,
  • To report a power outage to check on update on a previously reported outage or to sign up for outage alert via text messages 1,
  • to report a downed wire or other dangerous condition such as a tree on a wire or a damaged pole 2,
  • for down flickering lights or partial power 3,
  • to report a street light out 4,
  • to request ComEd to cover the power lines while you conduct work for voltage information or for any other power problem 5
  • to repeat this options 7,
  • to return to the main menu 8.
• for billing or payment matters 2,
• to start stop or move service or for new construction 3,
• for all weather matters 4,
• to repeat this options 7.

• Thank you for calling Dominion customer service
• For quality and training purposes your call will be recorded, are you calling to report your payment? Report it now and avoid waiting by using our automated phone system, it is easy and secure. Select billing and payment from our main menu and then select the option to report a payment using you receipt number.
• To report an outage or downed wire electrical issues, or if you are working near power lines or say 1
  • to report a power outage or say 1
  • to report an emergency downed wire damaged equipment or a street light outage or say 2
  • if you are working near power lines or say 3
  • if your power has been shut off due to nonpayment or say 4
  • to return to the previous menu or say 9
  • to repeat these options or say *
• for billing and payment or say 2
• to stop, start or transfer service or say 3
• for energy conservation programs to update your phone number for energy saving tips online technical difficulties or anything else or say 4
• to repeat these options or say *

• Florida Power & Light
• To get started, what kind of account are you calling about?
• Residential or business?
  • Residential
  • OK, which of these can I help you with?
  • Make a payment
    • How would you like to pay?
    • Bank account
    • Credit or debit
    • Find an in person pay location
    • Other ways to pay
    • Or return to the main menu
  • Balance and billing
    • Sure, which of these do you need?
    • Get my account balance?
    • Request a payment extension
    • Disconnected for non payment
    • Get my account number
    • Or more options?
      • More options
      • Unexpected bill amount
      • Get a copy of my bill
      • budget billing
      • Projected bill amount
      • Payments
      • You can also say its none of those, or main menu
  • Power problem
    • Report an outage
      • Say or enter the phone number on your FPL account or your social security number. Or say, I dont have it.
    • Get outage update
    • Downed wire
    • Street light out
    • Dim or flickering lights
    • Disconnected for non payment
    • Or say its something else
  • Start, stop, or move service
    • Sure
    • First, are you calling about an existing request?
    • Which of these are you calling about?
    • Transfer existing FPL service
      • To transfer service, you will need the following information:
      • The account number for the address that you are leaving
      • The new service address
      • Or if you need a moment to find it, say hold on
    • Get new or additional service
    • Or permanently close my account
    • Or calling for something else?
    • Or say repeat that

• Thank you for calling FPL power outage service;
• residential customers 1,
  • to report a power outage or receive the status of an existing outage 1
    • One moment please help us access your account by selecting one of the following to enter your area code and telephone number 1,
    • to enter your account number 2,
    • to enter your social security number 3.
  • to report a downed wire 2
  • to report a street light that is out or not working properly 3
  • for low voltage dim lights or any other power problem 4
  • to repeat this options the star key
  • to return to the previous menu the pound key.
• business customers 2,

• Hello thank you for calling NStar; for quality purposes your call maybe recorded. I am an automated assistant; how may I help you?
• Customer service.
  • I understand you want to talk to a customer service representative. I maybe able to help you; you can say things like account balance, payment plan or moving; how may I help you?
  • Account balance.
  • Account balance and recent payments?
  • Yes.
  • Please hold while I look up your account; okay what account number are you calling about?
• Power outage.
  • Please hold while I transfer your call.
  • Welcome to the Nstar electric; outage reporting systems consider all downed wires live and dangerous. The telephone number XXX-XXX-XXXX doesn’t match our records. In order to process your report we will need either the telephone number or the account number of the location that you are calling about.
  • To enter the telephone number 1,
  • to enter the account number 2.

• Good morning thank you for calling Georgia Power, a Southern company
• If you are calling about a power outage or dangerous conditions say power problem
• for billing or payment matters say billing or payment
  • Billing.
  • Alright, let me find your account, and what is your telephone number, starting with the area code? You can say it or use the keys on your phone to enter it.
• to start, stop, move or transfer service say moving or transfer
• or for help with something else just say help me with something else

• Good morning thank you for calling Georgia Power, a Southern company
• If you are calling about a power outage or dangerous condition say power problem
  • Power outage.
  • Sure I can help you report a problem, you can report a dangerous condition like a downed power line, report a power outage or report an outdoor lighting problem which one are you calling about?
  • Just say dangerous condition, outage or outdoor lighting or you can say help me with something else.
• for billing or payment matters say billing or payment
• to start, stop, move or transfer service say moving or transfer or for help with something else just say help me with something else.

• :Thank you for calling KCP&L. There’s been a recent increase and reports of phone scams involving customer’s accounts. These often involve a caller posing as a KCP&L employee demanding the customer call a separate phone number in order to make a payment. Customers should only use the following numbers to contact KCP&L, 816-471-5275 or 888-471-5275.
• Thank you for calling KCP&L. Don’t forget to visit our website, kcpl.com.
• To report a power outage, streetlight out, or other power problems, 1.
• To make a payment or report a payment, 2.
  • Enter your 10-digit account number now.
• To start, stop, or transfer service, or for construction-related requests, 3.
• For billing, to enter a meter read, or for all other matters, 4.
• To repeat these options, 8.

• Thank you for calling the KCP&L trouble reporting line.
• For options in English, 1.
• If you are not calling from a touch tone phone, remain on the line to speak your response.
• I did not understand your response. Please try again. To report your outage, we need to know either the 10-digit phone number or the 10-digit account number for the location where the power is out.
• To enter the phone number, say 1.
• To enter the account number, say 2.

• Welcome to OG&E Customer Service. To setup or review an installment plan, say payment arrangement or touch button “1”.
• For account balance and related details, say account information or touch button “2”.
  • Okay, account information, please say or enter your account number including the number after the dash. If you don’t know the number say I don’t know it or star one.
• To start, stop or transfer service, say service or touch button “3”.
• For payment options or to report a payment, say bill payment or touch button “4”.
• For assistance with oge.com say, website or touch button “5”.
• For all other request, say more options or touch button “7”.
  • More options. To report a power outage or for other repair needs, say repair center or touch button “1”.
  • For a copy of your current electric bill, say duplicate bill or touch button “2”.
  • If you are calling to get your OG&E account number, say account number or touch button “3”,
  • to speak to a Customer Service Representative, say Customer Service or zero.
  • If you’d like to go back to the previous menu, say go back or star.

• Welcome to OG&E outage reporting system.
• To report a downed electrical wire or say four,
• to report a power outage inside your home or business or say one.
  • To report your outage we need to know either the phone number or the OG&E account number for the location where the power is out.
  • If you’re going to enter the phone number or say one,
  • if you’re going to enter the OG&E account number or say two.
• To report lights going off and on or say two,
• to report partial or dim light or say three.
• To report a street light or security light out or any other problem or say five.

• Thank you for calling the Customer Assistance Center for PSEG Long Island. For quality and training purposes, this call may be monitored and recorded.
• How can I help you today? To get started, please tell me briefly what you’re calling about?
• Pay my bill.
• All right. To make a payment, please say or enter you account number or a Customer ID ignoring any dashes. If you need a moment to find it say “hold on”.

• Thank you for calling Rochester Gas and Electric. Para Español, markenueve.
• For a gas emergency, 1,
• for billing and payments including payment arrangements 2.
• To start, stop, or transfer service, provide a transfer read, or for new construction or upgrades 3,
• for a meter reading 4,
• outages, 5,
• for more options 6.
  • To make a payment by phone 1,
  • for electricity supply information 2,
  • for the employee directory 3,
  • all other questions 4,
    • Please hold while I connect you with the next available customer representative. To insure quality service, your call may be monitored or recorded.

• Thank you for calling RG&E’s 24-hour emergency number.
• Other representatives are currently taking customer calls.
• If you’re calling to report a gas emergency where you smell gas, do not hang up the phone or turn off any appliances or lights. Get out and call 911 for your local emergency response agency from another location.
• If you’re calling for another emergency situation, please hold the line and you’ll be answered by the next available operator. Thank you

Self Service Line: 1-800-295-7323(24/7)

When calling the Customer Support number, you will hear the following automated respons. Take note of the options, especially which key to press in order to speak to a live person (if available).

More Information: www.rge.com/contact.html