Comments on: Sears 1-800 Phone Number – Customer Service Contacts

By: Judy

Judy — Mon, 19 Jul 2021 19:17:56 +0000

I am furious!!! I have an extended warrenty and my dryer has been out of service since the end of May! I have had 5 different scheduled appointments and no one has come to repair my dryer!! I was scheduled for a repair today and was never informed that I was again bumped due to the repair man calling in sick.I had to call to find this out!!! Now my next appiontment is July 27th. I said bump someone else and they had the nerve to tell me that would make someone else mad!!!!

By: Jack Baker

Jack Baker — Wed, 13 Jan 2021 17:23:21 +0000

I have been trying to get in contact with Sears to fix my broken refrigerator since November 9th of 2020 after a tech came out to evaluate the problem came back the next day stating the problem was resolved came back two days later stating it needed a part which would take 2-3 working days after waiting 2 weeksI called in excess of 20 times I begain to call Sears directly over 20 – 30 times have to talked to multiple people after waiting sometimes 50 to 60 minutes then either transferred another 30-40 minutes or hung up on I paid good money for warranty and I am being ignored father two months over the years I have brought thousands of dollars of stuff from Sears never again this is fraudulent and irritating

By: Carl W Venham

Carl W Venham — Mon, 13 Jul 2020 14:23:11 +0000

After reading all the negative responses re: Sears I am even more frustrated with your (service Dept?????????)-on hold forever-non-English speaking person and then put on hold again. I am contacting the BBB for our area and vow to never purchase anything from Sears again. Its a shame that a life-long customer is treated in such an uncaring manner. However, by reading all the other negative responses you frankly don’t give a darn. GOOD BYE and good riddance to a non-caring Corp.

By: Holly

Holly — Fri, 24 Apr 2020 20:16:32 +0000

Is there an address to get in touch with Sears customer service? I have been trying since August 2019 to get help for a gas grill that was delivered damaged. The delivery man took it back, assuring me I would get a replacement. No replacement ever arrived, no call from Sears, so a couple of weeks later I called my local Sears to find out the status. They gave me an 800 number to call. When I called that number they referred me back to my local Sears. This back and forth happened at least 2-4 times. My local store went out of business. I have continued calling Sears and have either waited for a long time and had to hang up because I had something else to do, or been disconnected, or have been transferred from one associate to another. Today I was on the phone for over an hour, transferred 3 times and finally someone seemed she would be able to help with the warranty portion. She told me she was transferring me to yet another appointment to talk to someone about a refund. I waited, and then was rerouted back into the original number I dialed. I am frustrated beyond words and no longer want to wait on the phone. Anyone with an address?

By: AV

AV — Wed, 26 Feb 2020 17:31:08 +0000

Well I never shopped at sears before but after these reviews I guess I’ll let my friends and family know what’s going on. I hate to see company’s ok with complaints and never resolve anything. Pure laziness if you ask me (who cares if you don’t), it takes work to keep customers, and to keep them satisfied. After all I heard, looks like this company needs a foreclosure or be permanently closed. SEARS how do you sleep at night reading all this??? This is YOUR company!! Wake up or end up in debt.

By: pat r endricks

pat r endricks — Mon, 03 Feb 2020 20:36:45 +0000

SEARS.COM WILL CHEAT YOU
MADE ORDER DID NOT RECEIVE ORDER, HAVE NOT RECEIVED MONEY BACK,CUSTOMER SUPPORT WHAT A JOKE , LIERS AND CHEATS

By: pat r endricks

pat r endricks — Mon, 03 Feb 2020 20:31:04 +0000

I WILL NEVER BUY FROM SEARS.COM AGAIN. I called in an order. I did not receive that order.Called customer support ha ha what a joke. The 72 hour period has gone into 13 days and I still have not received my money back. These people are cheats and liers and have no onor.EVERYONE THAT READS THIS DO NOT BUY ANYTHING FROM THEM!

By: Janice Maloof

Janice Maloof — Wed, 29 Jan 2020 14:58:01 +0000

Just thought i’d say it again! i really dislike Sears. i need a refrigerator, washer and dryer and i did want to purchase them through you. but since its impossible to speak to someone i will have to go elsewhere. sears, you are bad bad news.

By: Janice Maloof

Janice Maloof — Wed, 29 Jan 2020 14:55:53 +0000

I hate the last 45 minutes!!!!!! i need to apply for a Shop your Way credit card and none of your numbers will let me speak to a HUMAN BEING!
i really dislike you Sears!

By: John

John — Tue, 09 Jul 2019 15:51:58 +0000

Sears should close down now. Appliances are the worst and three customer service is non existent. You call them and your in hold for hours only to be redirected. I will never viewer buy anything from sears or with the sears name on it. We purchased a refrigerator three years ago and it just died. I was told by the serviceman that’s it rebranded from LG. He then informed me LG has had a problem with their sealed,systems and give a 7 year warranty. Sears,gives you one year. Way,to go you bunch of thieves