By: Liceth Rodriguez

Liceth Rodriguez — Thu, 05 Jul 2018 01:53:20 +0000

I’m disturbed by what I observed near gate 21 from crew members at JFK airport around 8:35 pm. As a mother with her 2 children with down syndrome was struggling with her luggage and twin girls ages 2-3yrs old crew members just looked and said ” what’s wrong with her, she just left her bags?” To the other crew members. I was sitting down at gate 21 and overhead the woman crew member at which I responded can’t you see she is struggling with her kids n luggage. At which the crew member responded ” she should have checked her bags in, is what she should have done when I questioned “what suggestions did she have as far as help”. That response was totally unacceptable and unprofessional and lacked tact and caring customer service to a guest with children whom obviously had special needs. I would recommend compassion training not only for the 3 in question but for the crew members of JetBlue as others that were asked for help pointed the finger to someone else instead of taking the initiative to act appropriately and promptly to this mother in distress. 1 employee responded the child can’t go on the chair as it’s a liability. The biggest liability would have been the poor response time and adequate attention this mother needed. I’m all to sorry I didn’t take her name but do know she was headed to gate 29 flight to Santo Domingo,departure time was around 8:55pm. I suggested she make a complaint as well. This behaviour from JFK employees should not be permissable. The Indian lady also stated she should have asked for help at the gate. I responded she was not aware of services she was allowed. If you don’t know, you don’t ask. We can’t assume everyone knows JFK’s policy, rules and regulations.

Comments on: JetBlue 1-800 Phone Number – Customer Service Contacts

By: Liceth Rodriguez